Refund policy
Return and Refund Policy
Effective for orders placed on stylunna.shop
We want you to love what you ordered. If something isn't right, you can return it under the terms below.
Return window You have 14 days from the date your order is delivered to request a return. After 14 days, we're unable to offer a refund or exchange.
Eligibility To be eligible for a return, your item must be:
- Unused, unworn, and in the same condition you received it
- In its original packaging with tags attached
- Accompanied by proof of purchase (order number or receipt)
The following items cannot be returned: intimate wear, swimwear (for hygiene reasons) unless defective, and any item marked as final sale at checkout.
How to start a return Email help@stylunna.shop with your order number and the reason for the return. We'll confirm eligibility and send you return instructions.
Return shipping Stylunna covers the cost of return shipping on eligible returns. We will provide you with a return shipping label or reimburse a reasonable shipping cost — details will be confirmed when your return is approved.
Refunds Once we receive and inspect your return, we'll notify you by email whether it's approved. Approved refunds are issued to your original payment method within 5–10 business days. Please note your bank or card provider may take additional time to post the refund.
Damaged or incorrect items If your item arrived damaged, defective, or different from what you ordered, contact us at help@stylunna.shop within 14 days of delivery with a photo of the item. We'll arrange a replacement or full refund at no cost to you.
Exchanges The fastest way to get a different size or color is to return the original item and place a new order.